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Frequently Asked Questions
What is included in my subscription?
Your EZGrubTub subscription includes:
A secure, weatherproof outdoor storage unit with refrigerated and dry storage compartments
- Delivery, Assembly and Set-up at your home
- Ongoing repairs or replacements at no extra charge
- Ability to lock
What is the full ordering process?
- Enter Zip Code to confirm service area
- Choose color by clicking on Black or Grey button
- Review & sign terms & conditions agreement
- Input payment information and click on subscribe
- Look for Email from LoadUp with Assembly & Set-up date
What if I do not receive an email from LoadUp with assembly & set-up date?
Please contact us Help@EZGrubTub.com if you do not receive an email from LoadUp within 24 hours of starting your subscription. Appointments are scheduled 10 days out to ensure delivery of deck box & mini refrigerator/freezer.
How much does EZGrubTub cost?
The standard subscription is $50 a month plus applicable taxes with a 12 month agreement or $35 a month plus applicable taxes with a 24 month agreement. A deposit (equal to your first month’s fee) is collected at sign-up. Billing starts once your EZGrubTub is delivered and set- up.
How much does EZGrubBench cost?
The standard subscription is $25 a month plus applicable taxes with a 24 month agreement. A deposit (equal to your first month’s fee) is collected at sign-up. Billing starts once your EZGrubBench is delivered and set- up.
When does my subscription start?
Your subscription begins on the day assembly & set-up are completed at your service address.
How do I adjust the Temperature of the refrigerator/freezer?
There is a temperature control knob on the front lower right side of the refrigeration unit indicating cooling or freezing. As you turn the knob to the right, the unit will get colder. Temperature ranges from 50 degrees to negative 11 degrees.
How long does it take from the time I order to when my EZGrubTub or EZGrubBench will be set-up and ready to use?
Assembly & set-up are scheduled 5 to 10 days out to allow time for shipping to your location.
What is the process for Delivery & Set-up?
Within 5 to 7 days of placing your order, you will receive two large boxes delivered by FedEx or UPS. Please leave these boxes outside in an accessible area. On the day of your scheduled appointment, LoadUp will assemble and set up your EZGrubTub or EZGrubBench at your designated location, confirm that it is working properly, and remove all packaging and trash.
Is there a money-back guarantee?
Yes! We offer a 30-day money back guarantee. If you cancel within the first 30 days after setup, we’ll pick up the unit and refund all amounts paid.
What if I want to cancel after 30 days?
If you cancel before completing the term, you’ll pay an Early Termination Fee equal to the greater of:
- $350, or
- 50% of your remaining contract balance.
This helps cover delivery, set-up, and equipment costs.
Where should EZGrubTub be placed?
We recommend placement on a level, covered patio - front or back porch where it is easily accessible for deliveries and close to a power outlet. EZGrubTub is 52"L X 32"W X 38"H so please measure the location to ensure a good fit.
Where should EZGrubBench be placed?
We recommend placement on a level area in yard or any location that works best for you,
How will delivery driver know to place items inside the EZGrubTub?
You will receive a Welcome Kit with delivery driver instructions that can be placed on or around the EZGrubTub or EZGrubBench. You should also sign up for Manage Deliveries with all delivery services and provide instructions on the location of your EZGrubTub or EZGrubBench.
Who owns the EZGrubTub & EZGrubBench unit?
The EZGrubTub & EZGrubBench belong to EZGrubTub company. You are leasing the unit during your subscription. If your subscription ends, the unit will be picked up by our team.
What if the unit cannot be picked up?
If we cannot retrieve the unit due to refusal, obstruction, or lack of access, you’ll be charged a $750 non-return fee in addition to any applicable termination fee.
What happens after the initial term is up?
After your initial term, your subscription will automatically continue on a month-to-month basis at the current monthly rate, unless you provide 30 day notice to cancel. EZGrubTub or EZGrubBench will be picked-up within 30 days of cancellation.
Do I need to be home for Assembly & Set-up?
No, you are not required to be home for assembly & set-up. During the ordering process, you will be asked to add details of where you would like your EZGrubTub or EZGrubBench placed. When subscribing to EZGrubTub, Please ensure there is a power outlet within 5 feet of the unit or an outdoor appliance approved, surge protected extension cord available so we can test to confirm everything is working prior to leaving.
What if my EZGrubTub or EZGrubBench breaks or stops working?
No worries — all repairs or replacements are included in your subscription. Just contact us (Help@EZGrubTub.com) and we will resolve immediately.
Is the EZGrubTub safe for children?
⚠️ Important Safety Notice: Children must never play in, on, or around the EZGrubTub. The refrigeration compartment is an enclosed space and may pose a suffocation or entrapment risk. Always supervise children and keep the unit secured.
What should I do if I move?
Contact us before your move so we can discuss options for reinstalling at your new address (additional fees may apply).
How do I schedule a pickup if I cancel?
If you cancel, we’ll schedule a free pickup within 30 days. Just make sure the unit is empty, clean, and accessible.
What colors and dimensions are available?
The EZGrubTub comes in black or grey. Dimensions: 52" L × 32" W × 38" H.
The EZGrubBench comes in brown. Dimensions: 52" L x 24" W x 35" H.
How much will electricity for the refrigerated unit cost me?
The average cost of electricity is between $30 and $32 a year, less than $3 a month.
Where is service currently available?
EZGrubTub & EZGrubBench are new products launched on September 2, 2025 in Greenville and Spartanburg, South Carolina.
When will EZGrubTub & EZGrubBench be available in other areas?
We plan to expand into new markets through franchise opportunities. If you’re interested in becoming an EZGrubTub customer or exploring franchise ownership, please share your contact information via our website or email us at Info@EZGrubTub.com.